Legal notice
Website Terms of Use
These are the terms of use (Terms of Use) for your use of services or features on the site at www.diptyqueparis.com (Site) owned and controlled by Diptyque Distribution LLC (""Diptyque"", ""we"", ""us"" or ""our"") whether you are a guest or a registered user.
This Site is not designed for and does not collect, use, or disclose personal information from children under the age of 13.
We also like to interact with you on third party sites where we post content or invite your feedback, such as Facebook, Twitter, Instagram and YouTube (Third Party Sites). We do not control these Third Party Sites, and these Terms of Use do not apply to companies that Diptyque does not own or control, or to the actions of people that Diptyque does not employ or manage. You should always check the terms of use posted on Third Party Sites.
Diptyque reserves the right to change or modify any of the terms and conditions contained in these Terms of Use from time to time at any time, without notice, and in its sole discretion. If we decide to change these Terms of Use, we will post a new version on the Site and update the date set forth above. Any changes or modifications to these Terms of Use will be effective upon posting of the revisions. Your continued use of the Site following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cease using the Site. For this reason, you should frequently review these Terms of Use and any other applicable policies, including their dates, to understand the terms and conditions that apply to your use of the Site.
By proceeding to use our Site, you confirm that you accept these Terms of Use and our Privacy Policy and that you agree to comply with them. Please read these Terms of Use carefully before you start to use our Site. We recommend that you print a copy of this for future reference.
If you do not agree to these Terms of Use, you must not use our Site.
- The section entitled ""disputes'' contains provisions which waive your ability
- To have your dispute heard before a jury and
- To bring a class action. They affect your legal rights. Please read them.
1. Copyright and Ownership of Rights
All design, text, graphics, logos, button icons, images, audio and video clips, the selection and arrangement thereof, and all software on the Site is Copyright ©2018 Diptyque SAS, ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on the Site is the exclusive property of Diptyque SAS or its affiliates and is protected by U.S. and international copyright laws. All software used on the Site is the property of Diptyque SAS or its software suppliers and is protected by U.S. and international copyright laws. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our prior permission in each instance. You may not modify, delete, distribute or post anything on this Site for any purpose.
2. Intellectual Property
The trade marks, logos and service marks, and designs ("Intellectual Property") displayed on our Site are the registered and unregistered marks or designs of Diptyque, our affiliates, our licensors and/or our suppliers held, inter alia, in the EU, UK, USA, China, Japan, Hong Kong, Korea, and other countries and are protected by French and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our Intellectual Property or that of our suppliers without our or their prior written consent.
3. Accuracy of content
The packaging of our products may vary from that shown. The weights and dimensions of our products are approximate only. We have made every effort to display as accurately as possible the color of the products that appear on the Site. However, as the actual colors you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Diptyque disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site. We are not responsible for the content of any Third Party Sites. Links appearing on this Site are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Site or in Third Party Sites.
4. Damage to your computer
Diptyque makes every effort to ensure that this Site is free from viruses or defects. However, we cannot guarantee that your use of this Site or any websites accessible through it (including Third Party Sites) won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Site and screen out anything that may damage it. Diptyque will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Site.
5. Mobile Services
If you access the Sites via your mobile phone, we do not currently charge for this access. Please be aware that your carrier's normal rates and fees, such as text messaging fees or data charges, will still apply.
6. Limitation of liability
The Site and its content and services are presented ""AS IS"". To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content or services, whether express or implied.
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
We will not be liable to any user for any loss or damage, in contract, warranty or in tort (including negligence) arising under or in connection with:
• use of, or inability to use, our Site; or
• inaccuracies or omissions in any content displayed on our Site.
In particular, we will not be liable in contract, warranty or in tort (including negligence) for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect, special, incidental or consequential loss or damage.
We only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes. You may not sell or resell any products you purchase or otherwise receive from Diptyque. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products to be provided to you that may result in a violation of these Terms of Use, as determined by Diptyque in its sole discretion.
The preceding provisions are subject to the terms of the section entitled 'Notice to Residents of New Jersey'.
7. Indemnification
You agree to defend, indemnify and hold harmless Diptyque (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), from all claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of (a) your use of and access to the Site in violation of any term of these Terms of Use; (b) your violation of any law or the rights of a third party (including, without limitation, any copyright, property or privacy right); or (c) any claim that any conduct by you caused damage to a third party. This indemnification obligation will survive the termination of these Terms of Use and your use of the Site. This provision is subject to the section entitled 'Notice to Residents of New Jersey'.
8. Prohibited uses
You may use our Site only for lawful purposes. You may not use our Site:
• In any way that breaches any applicable local, national or international law or regulation;
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below;
• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam);
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
• To circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use of any content or enforce limitations on use of the Site or the content therein; or
• To interfere with or disrupt the Site, or servers or networks connected to the Site, or disobey any requirements, procedures, policies or regulations of networks connected to the Site, including by using any device, software or routine to bypass robot exclusion headers.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these Terms of Use;
- any part of our Site;
- any equipment or network on which our Site is stored;
- any software used in the provision of our Site; or
- any equipment or network or software owned or used by any third party.
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable solicitors' fees, resulting from any third-party claim, action, or demand resulting from your unlawful use of the Site in violation of these Terms of Use. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure. This provision is subject to the section entitled 'Notice to Residents of New Jersey'.
9. Submission of Information
We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any inquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our Privacy Policy, by providing us with any such unsolicited information you hereby grant Diptyque a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works.
You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form.
You may not impersonate any person or entity or use any false email address or otherwise mislead diptyque as to the origin of the information submitted and you agree to indemnify diptyque and hold diptyque harmless from and against any claims arising from your claims and/or any third party's claims to any rights in any such information. This provision is subject to the section entitled 'Notice to Residents of New Jersey'.
10. User generated material
By submitting ideas, designs, customizations, creative concepts, or any other information (""User Generated Material"") to this Site (or to our accounts on any Third Party Sites), you accept and agree that you assign and /or waive all ownership of and rights (including moral rights) in or to any intellectual property rights and other rights in the User Generated Material to diptyque. To the extent such transfer is not valid, you grant diptyque, by submitting the User Generated Material to this Site, a worldwide, non-exclusive, fully paid, perpetual, royalty free license to use, including but not limited to a right to copy, modify, publicly display, distribute and to sublicense (all or parts of), the User Generated Material for any purposes as it deems fit, including but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving this Site or other products or services both online and offline.
All User Generated Material shall be deemed to be non-confidential. diptyque shall be entitled to use or disclose the User Generated Material in any manner whatsoever, without liability or notice to you. You acknowledge and agree that you shall have no claim against diptyque or any other party should any User Generated Material created, posted or sent by you be used in the above sense by diptyque or any part of its group.
You warrant that:
• you own or are otherwise entitled to any and all rights in any User Generated Material;
• any User Generated Material is not, and does not contain, material which is offensive, abusive, pornographic, defamatory, blasphemous or unlawful, and does not infringe, or potentially infringe, the rights of a third party or any applicable law including, in particular, any intellectual property rights;
• any User Generated Material is original and is not copied in whole or in part from any third party;
• any User Generated Material does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form; and
• you will not impersonate any person or entity or use any false email address or otherwise mislead us as to the origin of any User Generated Material submitted, and you agree to indemnify us and hold us harmless from and against any claims arising from your claims and/or any third party claims to any rights in any User Generated Material.
You agree that Diptyque:
• does not, and has no obligation to, review the User Generated Material;
• is not in any manner responsible for User Generated Material;
• does not guarantee the accuracy, integrity or quality of User Generated Material; and
• cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Material will not appear on this Site.
Notwithstanding the foregoing, Diptyque reserves the right to moderate all User Generated Material, and to decline the submission of, edit the content of, or remove from this Site, any User Generated Material in its absolute discretion, for example because it infringes the intellectual property rights of a third party, because the content is inappropriate, obscene, or abusive, or for any other reason. Diptyque is under no obligation to inform you of the reasons for such intervention.
11. Non-waiver
No failure to exercise and no delay on the part of Diptyque in exercising any right, remedy, power or privilege of Diptyque under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Diptyque.
12. Notice of Residents of New Jersey
Your rights are protected under the Truth-in-Consumer Contract, Warranty and Notice Act and New Jersey law generally.
The following provisions in these Terms of Use do not apply to you and are not intended to vary, diminish or alter your rights under New Jersey law: specifically, nothing in these Terms of Use limits, varies, diminishes, affects, or otherwise voids or alters your rights under New Jersey law as they relate to limitations of liability or exculpation (including, but not limited to, limitations on indirect, incidental, special, exemplary, consequential or similar damages), dispute resolution, indemnification, venue or jurisdiction, statutes of limitation or repose periods for bringing claims, plain language requirements, representations and warranties of any type or nature (including, but not limited to conditions of merchantability, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quite enjoyment, and non-infringement), contract remedies, personal injury, tort and negligence claims, conditions of sale, fee-shifting provisions, waiver of attorney fees and/or costs, and copyright. Your rights regarding these specific provisions will be governed by New Jersey law. In the event of any conflict between these Terms of Use and New Jersey law, New Jersey law will govern.
13. Reservation of Rights
We reserve the right, at any time, without notice and in its sole discretion, to terminate your license to use the the Site and to block or prevent your future access to and use of the Site. Diptyque may access, preserve and disclose your account information if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to
• comply with legal process;
• enforce these Terms of Use,
• respond to claims that any actions by you violate the rights of third parties,
• respond to your requests for customer service, or
• protect the rights, property or personal safety of diptyque (and its employees), its users and the public.
14. Questions
If you have any questions regarding these terms of use please contact us by email at [customerservice@diptyque.us](mailto:customerservice@diptyque.us) or write to us at:
Customer Service,
Diptyque,
145 West 28th Street, 7th Fl
New York, NY
10001
The Site is created and controlled by Diptyque in the State of New York, U.S.A. As such, the laws of the State of New York will govern these Terms of Use, without giving effect to any principles of conflicts of laws. Diptyque reserves the right to make changes to the Site and these Terms of Use at any time.
15. Digital Millennium Copyright Act (DMCA)
If you believe your work or content has been copied and posted to the Sites in a way that constitutes copyright infringement, please provide Diptyque's designated copyright agent the following written information in accordance with the DMCA:
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the Sites;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• Your name, address, telephone number and email address (if available); and
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner's behalf.
Our DMCA designated copyright agent for notice of claims of copyright infringement on this Web site is the Managing Director of Diptyque Distribution LLC, who can be reached as follows:
Customer Service
Diptyque
145 West 28th Street, 7th Fl
New York, NY
10001
16. Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided (or use your email address) to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.
We only supply Products for domestic and private use in reasonable quantities expected of a consumer and we do not make bulk sales. We do not sell more than 5 of the same item to any consumer and if you order more than this quantity in one order or in a series of orders we may request confirmation from you that you are a consumer rather than an un-authorised re-seller and we may refuse to accept your offer to purchase the Products ordered. You agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
17. Consent to Receive Notices Electronically
You consent to receive any agreements, notices, disclosures and other communications (collectively, Notices) to which these Terms of Use refer from us electronically including without limitation by e-mail or by posting notices on this Site. You agree that all Notices that we provide to you electronically satisfy any legal requirement that such communications be in writing. To withdraw your consent to receive Notices electronically, you must notify us of your withdrawal of such consent by emailing us at [customerservice@diptyque.us](mailto:customerservice@diptyque.us) and discontinue your use of this Site. In such event, all rights granted to you pursuant to these Terms of Use, including but not limited to the limited licenses set forth herein, shall automatically terminate. Unfortunately, we cannot provide the benefits of this Site to any user that cannot consent to receipt of Notices electronically.
18. General
You acknowledge and agree that these Terms of Use constitute the complete and exclusive agreement between us concerning your use of the Site, and supersede and govern all prior proposals, agreements, or other communications.
19. Disputes
Any claim or dispute between you and Diptyque that arises in whole or in part from the Site shall be decided exclusively before a Judge in a court of competent jurisdiction located in New York. You will not have the right to elect that a jury decides your claim. To the extent permitted by applicable laws, any cause of action arising out of or related to the site must commence within one (1) year after the cause of action accrues. Otherwise, such cause of action is permanently barred. The preceding sentence is subject to the section entitled 'Notice to Residents of New Jersey'.
You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class of representative proceeding.
You acknowledge that you have been advised that you may consult with an attorney in deciding to agree to the terms of this section 'disputes'.
If any provision of these Terms of Use is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms of Use, which shall remain in full force and effect.
Online Privacy Policy
Last Updated: April 2026
Welcome to this website (“Site”), which is owned or operated by Diptyque Distribution LLC (“Diptyque”, “we”, “us” or “our”).
Diptyque values its customers and respects their privacy. Your visit to the Site and your use of any of the services or features we provide is subject to our Terms and Conditions.
This Privacy Policy (together with our Terms and Conditions, Cookies Policy and any other documents referred to in it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. We are the data controller in respect of your personal information. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.
By accepting our Terms and Conditions or by continuing to use our Site you confirm that you have read and understand this policy. If you do not agree with the terms of this Privacy Policy, then you should immediately discontinue use of the Site and our services without providing us with any personal information.
Our Site is not intended for, and should not be used by, children under the age of 16. We do not knowingly or intentionally collect any information from children under the age of 16.
This Privacy Policy does not cover information that you submit on any other websites. For example, if you post something on third party sites such as Facebook, Twitter, Instagram or YouTube (""Third Party Sites""), that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy. Similarly, if you post something on another website operated by any member or brand within our group (""Associated Sites""), that information is governed by the privacy policies on those Associated Sites and is not governed by this Privacy Policy. You should always check the Terms and Conditions and Privacy Policies posted on Third Party Sites and Associated Sites.
1. How/when we collect personal information from you
Information you give us: You may give us personal information about you when you:
• visit our Site;
• fill in forms on our Site, instore or through branded social channels;
• visit us instore (e.g. personal information collected through our use of CCTV in our stores and premises) or when you attend one of our events, master classes or workshops, or when you otherwise correspond with us by phone, e-mail or otherwise;
• set up an online account (which you must do if you would like to use some of the services and features we offer on our Site), subscribe to our services (including any loyalty programmes), or place an order on our Site;
• submit enquiries, feedback, suggestions, ideas or other information;
• participate in our customer satisfaction surveys or other market research;
• communicate with us via social networking websites, third party apps or similar technologies.
Personal Information we receive from other sources: we may receive personal information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that personal information that it may be shared internally and combined with personal information collected on this Site. We are also working closely with third parties (including, for example sub-contractors in technical, payment and delivery services, advertising networks, marketing services, analytics providers, search information providers, credit reference agencies, etc.) and may receive information about you from them.
2. Personal information we collect about you
We may collect and process the following personal information about you, that you submit to us, such as:
• contact details (such as your name, address, email address and telephone number);
• demographic information (such as age, nationality, gender and/or other information that may identify you as an individual);
• password and other authentication information;
• responses to any customer satisfaction surveys or market research (unless these are provided anonymously);
• financial and credit card information; and
• your marketing preferences.
We may also collect personal information from you automatically. For example, if you contact us with a complaint or query, we may keep a record of any phone number used to call our customer service number as well as the correspondence and the period of time it took for us to deal with a query or any request you had. We may also record your levels of satisfaction with the services we have provided. We will also collect and store your purchase history.
We may also automatically collect personal information from you using cookies and other similar technologies. A cookie is a small file of letters and numbers that we may set on your device. Cookies can be used to follow your activity on a website and across websites, and that information helps websites to understand your preferences and improve your website experience. You can find more information about the individual cookies we use and the purposes for which we use them in our Cookie Policy. This type of information may include the following:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet;
• your login information;
• browser type and version, time zone setting, browser plug-in types and versions;
• operating system and platform; and
• information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information such as scrolling, clicks, and mouse-overs; methods used to browse away from the page.
Do-Not-Track Signals: At this time, we do not recognize automated browser signals regarding tracking mechanisms, which may include “do-not-track” instructions.
3. Use made of your personal information
We may use personal information held about you in the following ways:
• to fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order);
• to make sure your order is delivered correctly;
• to maintain your account and provide you with the related benefits (including to invite you to our events, master classes and workshops, or to provide you with a birthday gift and samples);
• for accounting, billing, reporting and audit purposes;
• for credit checking or screening;
• for authentication and identity checks and to distinguish you from other users;
• for credit, debit or other payment card verification and screening;
• for debt collection;
• to maintain safety and security throughout our operations (including the safety and security of our stores and premises);
• training, legal and administrative purposes and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• for customer care support;
• services such as identifying your shopping preferences and requirements;
• to monitor your use of our Site to improve the user experience and to ensure that content is presented in the most effective manner for you and for your device;
• to improve your shopping experience with us and tailor any marketing or advertising so that it is more relevant to you, for example to keep you up-to-date on our latest products, promotional offers and events;
• to operate and administer any loyalty programmes (including the provision of related rewards);
• to notify you of any changes to our services;
• to conduct marketing analysis to allow us to assess trends and the effectiveness of our advertising and marketing campaigns (including using your personal information to evaluate, analyse or predict certain personal aspects relating to you, such as your preferences, economic situation, interests, and/or location) for example, to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our Site we can tailor your experience so that it is easier to shop with us.
We may also match/combine the information we collect from you and the information you provide to us with information we receive from other sources (such as social media platforms). We may use the combined information for the purposes set out above (depending on the types of information we receive). This may include your contact details, demographic data, your social media interactions, preferences, shopping habits, interests, geographic location and age or age range. We may use this personal information to tailor and show advertisements more relevant to you either on our Site or on third party websites (including social media platforms) and/or where you are a VIP customer, we may use this personal information to provide a more personal and informed customer service based on data about your preferences, behaviours and purchases.
4. Legal basis for processing
We will only process your personal information where we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal information. In almost every case the legal basis will be one of the following:
• Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent at any time, including by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.
• Our legitimate business interests: Where it is necessary for us to understand our customers, promote our services and operate effectively, provided in each case that this is done in a legitimate way which does not unduly affect your privacy and other rights. For example, we will rely on this legal basis when we conduct certain market analysis to understand our customers in sufficient detail so we can create new services and improve the profile of our brand.
• Performance of a contract with you (or in order to take steps prior to entering into a contract with you): For example, where you have purchased a product from us and we need to use your contact details and payment information in order to process your order and send the product to you.
• Compliance with law: Where we are subject to a legal obligation and need to use your personal information in order to comply with that obligation.
5. Opt-Out of direct marketing
You can tell us not to send you marketing communications: (i) by email by clicking on the unsubscribe link within the marketing emails you receive from us or through your account if you have one; (ii) by SMS by following the “STOP” instructions provided with the message; (iii) by postal mail by following the instructions that may be included in a particular promotion; or (iv) by contacting our customer services team to let us know. If you have registered with us, you may also opt out of receiving postal mail from us by logging into your account and amending your preferences.
6. Disclosure of your information
We may share your personal information with any member or brand within our group, which means our parent undertaking, Manzanita US Investments LLC and all of its subsidiary undertakings. Please visit www.manzanitacapital.com for more information about our group and brands.
They may use the information in accordance with their privacy policies for purposes such as: financial reporting and analysis; strategic planning; the development of customer segmentation and metrics to provide a consistent view of our customer base; the creation of inspiring content and editorial features, and the development of new products and collaborations to enhance your experience as a customer of Diptyque or other brands within the group.
We retain the services of other companies and individuals to perform functions on our behalf in connection with the operation and continuous improvement of this Site and our services. We may share your personal information with selected third parties including:
• Service providers, suppliers, and sub-contractors (and our group companies) for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the operation and administration of any loyalty programmes and the analysis of data, etc.). These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.
• Advertisers and advertising networks that require the personal information to select and serve relevant adverts to you and others. Online retargeting is a form of online advertising that allows us and some of our advertising partners to show you advertising based on your browsing patterns and interactions with our Site. For example, when you have visited our Site then moved to another site, you may start seeing our adverts displaying special offers or reminding you of the products you were browsing on our Site. The technology behind these adverts is based on cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. We process your personal information in this way as it is in our legitimate interest to offer you a personalised experience on our Site and to provide you with personalised advertising and marketing.
• Analytics and search engine providers that assist us in the improvement and optimisation of our Site.
We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies products, offers and services.
We may also disclose your personal information to third parties in connection with a change to the control or financial status of Diptyque (or its ultimate holding company and its subsidiaries), including a corporate restructuring, sale, acquisition, financing, reorganization, bankruptcy, receivership, transfer, or assignment of assets or business merger or divestiture. Personal information and other information may be shared in the diligence process with counterparties and others assisting with the transaction and transferred to a successor or affiliate as part of that transaction.
We may share your personal information where we are under duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our other terms and conditions or other agreements, or to protect our rights, property, or safety (or the rights, property, safety of our customers or others). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction as well as with government bodies, dispute resolution organizations, law enforcement agencies, or third parties in connection with responding to a subpoena, search warrant, or other lawful request for information or cooperating in a law enforcement or similar investigation.
7. Where we store and process your personal information
The personal information that we collect from you may be transferred to, and stored at, a destination outside of the country in which it was originally collected including countries, which have less strict, or no data protection laws, when compared to those in your country of residence.
The reason for this transfer is that some of the operations we need managed in order to complete our contract with you are located outside of your country of residence, for instance, it may be processed by staff working outside of your country of residence who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.
Where your personal information is transferred in this way, we will take all steps reasonably necessary to ensure that adequate safeguards are in place to protect your personal information and to make sure it is treated securely and in accordance with this Privacy Policy. In these cases, we rely on approved data transfer mechanisms (such as standard contractual clauses) to ensure your information is subject to adequate safeguards in the recipient country.
8. Security and passwords
We maintain reasonable technical and organizational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have security measures in place to make sure that personal information we collect and store (including transactional information) is protected. Transactional information includes any credit or debit card details, your personal contact information together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our Site will retain your Diptyque account details such as your name, address, email address and purchasing history. Each time you log into your Diptyque account to create a new order you must re-enter your credit card details.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
9. Third Party Websites
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
10. Data Retention and Destruction
We store personal information for as long as it is necessary to provide products and services to you and others and so long as we are legally required to do so. We may also keep a record of correspondence with you (for example if you have made a complaint) for as long as is necessary to protect us from a legal claim.
11. Rights of Data Subjects
You have certain rights in relation to your personal information. These include: the right to object to the processing of your information for certain purposes, the right to access your personal information, and the ability to erase, restrict or receive a machine-readable copy of your personal information, subject to certain exceptions.
We will handle any request to exercise your rights in accordance with applicable law and any relevant legal exemptions. If you wish to exercise any of these rights, please contact us using the contact details below.
You may also have the right to complain to a data protection authority if you think we have processed your personal information in a manner which is unlawful or breaches your rights. If you have such concerns, we request that you initially contact us (using the contact details below) so that we can investigate, and hopefully resolve, your concerns.
12. Additional Disclosures for Residents of California
For residents of California, the additional disclosures in this section are intended to supplement this Privacy Policy with information required by California law.
The sources of personal information and the categories of personal information that we may have collected from you in the past 12 months are described in the How/when we collect personal information from you and the Personal information we collect about you sections above. We also explain how we use personal information in the Use made of your personal information above.
We may share personal information with the categories of third parties listed in the section Disclosure of your information above. Below, we have provided more detail regarding the two ways we share personal information: (a) “sales” of information and (b) general disclosures for a business purpose.
“Sales” of Information
We have marked “sales” in quotation marks because a “sale” under California law broadly includes any disclosure of information in return for any value. This value does not need to be monetary, like in a traditional sale.
Diptyque does not share personal information in exchange for payment and we require that our suppliers and sub-contractors only use your personal information to perform the services we have asked of them. However, as noted above, we use advertising networks to select and serve relevant adverts to you and have provided information to them for this purpose. Sharing personal information with advertising networks may fall within the definition of a “sale” of personal information under California law because advertising networks are able to use the information collected through cookies for their own purposes, outside of our particular business relationship with them.
We do not sell, or have actual knowledge of any sale of, the personal information of minors under 16 years of age.
Disclosures of Information for a Business Purpose
To manage our business and provide services to you, we sometimes share personal information with third parties. As noted above, these third parties cannot further collect, sell, or use the personal information we share with them except as necessary to perform our purposes, as instructed by us.
In the past 12 months, we may have disclosed the following categories of personal information the following third parties for our operational business purposes:
Contact details:
• Group members and brands
• Suppliers and sub-contractors
Demographic information:
• Group members and brands
• Suppliers and sub-contractors
• Advertisers and advertising networks
Password and authentication information:
• Suppliers and sub-contractors
Responses to surveys or market research:
• Group members and brands
• Suppliers and sub-contractors
• Advertisers and advertising networks
Financial and credit card information:
• Suppliers and sub-contractors
Marketing preferences:
• Group members and brands
• Suppliers and sub-contractors
• Advertisers and advertising networks
Your Rights
The section Rights of Data Subjects above describes some of the rights you may have as a California resident. If you submit a request to exercise any of these rights, we will need to properly verify your identity for security purposes before we process your request. If we possess appropriate information about you (e.g., name, email address), we will attempt to verify your identity using that information. If it is not reasonably possible to identify you, we may not be able to respond to your request.
To use an authorized agent to make a request on your behalf, we may need the authorized agent to provide proof that you gave the authorized agent signed permission to submit the request on your behalf. We may also require you to verify your identity directly with us.
In addition to the rights described above, residents of California have the right to op-out of the sale of their personal information.
You may exercise your right to opt of sales by clicking this link and following the instructions: Do Not Sell My Personal Information. We also recognize the Global Privacy Control (“GPC”) as a valid consumer request to opt out of marketing cookies for the browser that you use to access the Site and/or SR Global Platform.
We will not deny services, charge different prices, offer a different quality of service, or otherwise discriminate against you for exercising your rights under applicable law.
13. Changes to our Privacy Policy
This Privacy Policy is effective as of the date at the top of this page. Diptyque has the discretion to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this page. Please check back frequently to see any updates or changes to our Privacy Policy. In the event of a material change to this Privacy Policy, we will provide a message through our Site or via email informing you of the change.
14. Contact
Questions, comments or requests regarding this Privacy Policy are welcomed and should be addressed by email:
Diptyque Customer Care
240 West 35th Street, 14th Floor, NY, NY10001
+1 (833) 798-0845
customerservice@diptyque.us
